Reference

Our Legal Terms for Your Account

These legal terms set out how your account, data and activity on live4d2u are handled. Access to this platform depends on local law and is available only where permitted in your region — read these terms before you open an account.

Jurisdiction-dependent accessAccount data protectionMalaysian account rulesDuitNow & e-wallet policy contextTerms subject to local law

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HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data in line with the principles below. If you are in Seremban or anywhere else in Malaysia, the same data practices apply — your account information is never sold or shared with third parties for marketing purposes outside this platform.

Data Handling

Your personal details, payment records including Touch 'n Go eWallet and Boost transactions, and login history are stored securely. We retain account data only as long as your account is active or as required by applicable law.

Cookies and Tracking

We use session cookies to keep your account login active across browser tabs. Analytics cookies help us understand how the mobile interface performs — you can manage cookie preferences through your browser settings at any time.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately via live chat — we can place a temporary hold on your account wallet while we investigate.

Your Rights and Data Requests

You may request a copy of the data we hold on your account, ask for corrections, or close your account at any time.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about these terms, need to request a data correction or want to understand how a policy applies to your account, our support team handles legal and policy queries directly. Contact us through live chat or email — we aim to respond to policy-related requests within one working day.

What Our Legal Terms Actually Cover

live4d2u Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing live4d2u, you agree to these terms as a condition of holding an account. Your account is personal and non-transferable — you are responsible for all activity conducted under your login. We reserve the right to suspend or close an account where we identify misuse,

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fraudulent activity or a breach of these terms. Access to the platform depends on whether it is permitted under the laws of your jurisdiction; it is your responsibility to verify this before proceeding. We do not accept accounts from regions where access is restricted by local
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law. When you make a deposit using Touch 'n Go eWallet, Boost or GrabPay, the transaction is processed under the payment provider's own terms in addition to ours — any dispute with the payment provider must be raised directly with them. Funds held in your account
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wallet are not a banking product and do not accrue interest. We may update these terms at any time; continued use of your account after an update constitutes acceptance. If any part of these terms conflicts with a local legal requirement, the local requirement prevails. For
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questions about how these terms apply to your account, contact our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Policy Questions

These are the policy and legal questions we hear most often. If your question is not covered here, reach out through live chat or email and our support team will point you to the right part of our terms.

These terms apply to anyone who opens or holds an account on live4d2u. Access depends on local law — it is available only where permitted in your jurisdiction, and you confirm this when you create your account.

Yes. Email our support team with your registered username and a data-access request. We will compile and return your account data within the timeframe set by applicable Malaysian data law.

Start with your e-wallet provider's own dispute process — they hold the transaction record. Then contact us through live chat with your account wallet reference so we can cross-check our side of the transaction.

We retain a minimum record as required by law after account closure, then delete the rest. You can request confirmation of what is retained and for how long by contacting us via email after closing.

We post an update notice on the platform when terms change. Continued use of your account after the notice date counts as acceptance. For significant changes, we will also send a notification to your registered contact.

Yes. Access to live4d2u depends entirely on whether it is permitted under the laws of your region. It is your responsibility to check this before opening or continuing to use an account — we do not override local legal restrictions.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoNasi Lemak Fortune

Our Legal Terms for Your Account

Data, Cookies, Security and Your Rights

Reach Us on Legal or Policy Matters

Common Legal and Policy Questions

01 Who do these legal terms apply to?

02 Can I request a copy of the data live4d2u holds about me?

03 How do I dispute a transaction made via Touch 'n Go eWallet or Boost?

04 What happens to my account data if I close my account?

05 How will I know if these legal terms change?

06 Does local law in Malaysia affect my access to the platform?

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