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How live4d2u Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make deposits via Touch 'n Go eWallet, Boost or GrabPay, and use our lobby — and exactly how we protect it.

Account data protectionTouch 'n Go eWallet, Boost, GrabPay transaction recordsCookie and device tracking explainedYour right to access and correct dataDirect contact path for privacy requests
live4d2u How live4d2u Handles Your Personal Information
PRIVACY CONTACT

Reach Us for Data or Privacy Requests

If you want to review what data we hold, correct an entry or ask us to remove information linked to a closed account, our support team handles these requests directly. We aim to respond to all privacy-related queries within a reasonable timeframe. Requests tied to payment records — such as transaction history from your Boost or GrabPay deposits — should include your account username and the relevant date range so we can pull the right records without delay.

Live Chat Start a live chat session from your account dashboard. Describe your data request and our team will confirm receipt and next steps in the same session.
Email Support Send your privacy request to our support email. Include your registered contact number and account username so we can locate your records quickly.
In-Account Help Log in, head to Account Settings, and use the Help section to submit a data request form directly tied to your profile — no extra verification step needed.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Your account security and the integrity of your payment data are central to how we operate. We use encrypted connections across all pages — from account login through to payment confirmation — so data passed between your device and our servers is not exposed in transit. Cookies track your session state so you stay logged in when switching between mobile and desktop, and to remember your lobby preferences. You can adjust cookie settings through your browser at any time, though disabling certain cookies may affect how your account session behaves.

Encrypted Connections All data passed between your device and our platform — including login credentials and e-wallet transaction details — travels over an encrypted connection to block interception.
Cookie Controls We use session and preference cookies to keep your account active across devices. Adjust or clear these in your browser settings; functional cookies are required for account login to work.
Data Retention Policy Account and transaction records are kept for as long as required under applicable law in your region. Once your account is closed, you may request deletion of non-mandatory data via our support team.
Third-Party Access Payment processors handling your Touch 'n Go eWallet, Boost or GrabPay deposits receive only the data needed to complete each transaction — nothing more is shared with outside parties.

Common Questions About Your Data and Rights

These cover the privacy questions we hear most often — from how your e-wallet details are stored to what steps to take if you want your account data corrected or removed. Access and eligibility depend on local law and are available where local law permits.

We collect your name, email address, mobile number and login credentials at registration. Device identifiers and session data are added once you start using the lobby.

Transaction references, RM amounts and timestamps are logged for every deposit. We hold this to process withdrawals and settle any payment disputes. We do not store your e-wallet PIN or full account credentials.

Contact us via live chat or our support email with your username and registered contact number. We will compile your account and transaction records and send them to your registered email address.

Yes, once your account is closed. Some records must be retained under applicable law in your jurisdiction. Non-mandatory data is removed upon verified request submitted through our support team.

Session cookies keep your login active when you move between mobile and desktop. Preference cookies remember your lobby settings. You can clear or block them in your browser, but account login requires functional cookies to work.

Only payment processors handling your GrabPay, Boost or Touch 'n Go eWallet transactions receive relevant data, and only the minimum needed to complete each transaction. We do not sell account data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.