Reference

Read These Terms Before You Use Your Account

These terms set out what you agree to when you open and use a live4d2u account — including how your wallet, payments and account activity are handled.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPayJurisdiction-dependent accessUpdated when policy changesContact us if anything is unclear
live4d2u Read These Terms Before You Use Your Account
TERMS QUERIES

Ask Us About Any Part of These Terms

If a clause is unclear or you want to know how a specific term applies to your account — your wallet balance, a pending withdrawal, or how a payment method is handled — reach out directly. We respond to terms-related questions the same way we handle account queries: through the channels below.

Live Chat Start a live chat session from your account dashboard. Raise any terms question directly and our team will walk you through the relevant clause.
Email Support Send a written query to our support address if you need a terms clarification in writing — useful for withdrawal policy or account suspension questions.
Account Help Page Your account settings include a help section where common terms questions are answered alongside your wallet, payment history and verification steps.
HOW WE OPERATE

How live4d2u Handles Your Account Under These Terms

These terms are not just a legal formality — they describe the actual rules we apply when your account is active. Below are the four areas that matter most to account holders in Malaysia.

Account Security

Your login credentials are yours alone. We use SSL encryption on every session. If we detect unusual activity, we may lock the account and contact you through your registered details before any action is taken.

Data Handling

We collect account and transaction data to process your wallet activity — including Touch 'n Go eWallet and GrabPay transactions. We do not sell this data. Retention periods follow applicable local requirements.

Cookies and Session Data

We use session cookies to keep your account active across your browser or mobile. You can clear these at any time, but doing so will end your current session and require you to log in again.

Requesting Changes or Closure

To update account details or request closure, contact us via live chat or email. We verify identity before making any changes. Withdrawal of any remaining balance follows the standard process after closure is confirmed.

Common Questions About These Terms

These are questions we get from account holders about how these terms work in practice — covering eligibility, payments, account changes and what happens if something goes wrong.

Yes. All account transactions — including those made through Touch 'n Go eWallet, Boost or GrabPay — are covered by these terms. Your payment provider's own conditions also apply alongside ours.

We notify you before any material change takes effect. The updated version is always published at live4d2u/terms-conditions/. Continued use of your account after the change date means you accept the revision.

If your account is suspended for a terms breach, your balance is reviewed before any withdrawal is processed. We will contact you through your registered details to explain the next steps.

Contact us by email or live chat and state that you want a data summary. We verify your identity first, then provide the information within the timeframe required by applicable local rules.

Access depends on local law in your region. These terms are written for Malaysia-based account holders. If you are accessing from outside Malaysia, eligibility is subject to the laws that apply where you are.

No. Your account is registered to you personally. Sharing access is a breach of these terms and may lead to account suspension. Each person who wants to use live4d2u should open their own account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.